Make Your Customer Service A Solution Machine

Hero (2)I recently found myself dealing with an issue that none of my staff was involved in but it “technically” fell into my department. As I worked to piece everything together I felt like a police detective trying to solve a crime by questioning uncooperative witnesses. I spent six months on this before we came to a resolution.  More than once during this time I thought what the hell am I taking my time away from my job to fight this fight. The thing was that even though I had nothing to do with this it had to be fixed and I had to do it.

I often have new business owners tell me their value proposition is great customer service. I firmly believe that high quality customer services is expected. Saying that you have great customer service isn’t enough to get you business but bad service will certainly lose you business. The competition is to strong for anyone to take a “not my problem” position. Customers just want their problem fixed and they don’t care who fixes it. Continue reading

Dealing With Failure

embrace-failure1Looks like I just dropped the F-Bomb. Not the one you might be thinking but rather “Failure”.

Fear of failure is paralyzing to most of us in some way. Fear of failure often keeps us from trying new things and having new experiences. Fear of failure keeps many of us locked into the status quo.  For some of us we make up for it in other areas of our lives but for others it dooms them to live lives of quite desperation. Continue reading

Taking Control of your Business, Career and Life