Business, Career, Life

Author: Michael Bowers

Learn To Embrace Failure To Succeed

Looks like I just dropped the F-Bomb. Not the one you might be thinking but rather “Failure”.

Fear of failure is paralyzing to most of us in some way. Fear of failure often keeps us from trying new things and having new experiences. Fear of failure keeps many of us locked into the status quo. Fear can keep you from living the life that you want and deserve.

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Let Customer Service Make You A Hero

I recently found myself dealing with an issue that none of my staff was involved in but it “technically” fell into my department. As I worked to piece everything together I felt like a police detective trying to solve a crime by questioning uncooperative witnesses. I spent six months on this before we came to a resolution.  More than once during this time I thought what the hell am I taking my time away from my job to fight this fight. The thing was that even though I had nothing to do with this it had to be fixed and I had to do it.

I often have new business owners tell me their value proposition is great customer service. I firmly believe that high quality customer services is expected. Saying that you have great customer service isn’t enough to get you business but bad service will certainly lose you business. The competition is to strong for anyone to take a “not my problem” position. Customers just want their problem fixed and they don’t care who fixes it.

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August And Your Small Business

So here we are in the month of August. I bet you are getting a bunch of out of office replies when you call or send an email looking for an appointment. It can certainly be frustrating when you are hustling to grow your small business. So what makes August such a difficult month to do business?

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