Business, Career, Life

Category: Business Growth

Let Customer Service Make You A Hero

I recently found myself dealing with an issue that none of my staff was involved in but it “technically” fell into my department. As I worked to piece everything together I felt like a police detective trying to solve a crime by questioning uncooperative witnesses. I spent six months on this before we came to a resolution.  More than once during this time I thought what the hell am I taking my time away from my job to fight this fight. The thing was that even though I had nothing to do with this it had to be fixed and I had to do it.

I often have new business owners tell me their value proposition is great customer service. I firmly believe that high quality customer services is expected. Saying that you have great customer service isn’t enough to get you business but bad service will certainly lose you business. The competition is to strong for anyone to take a “not my problem” position. Customers just want their problem fixed and they don’t care who fixes it.

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August And Your Small Business

So here we are in the month of August. I bet you are getting a bunch of out of office replies when you call or send an email looking for an appointment. It can certainly be frustrating when you are hustling to grow your small business. So what makes August such a difficult month to do business?

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Goal Setting In Your Small Business

Keep Reading, I promise not to mention SWOT Analysis

Goals

I am a big believer that if you can dream it you can do it. However, to make this work you need to go beyond the dream stage and build structure that will allow you to execute. This is where goal setting comes in. Here are a few tips that you may not have heard regarding goal setting that will allow you to actually accomplish your dreams.

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