Business, Career, Life

Tag: Small Business

Let Customer Service Make You A Hero

I recently found myself dealing with an issue that none of my staff was involved in but it “technically” fell into my department. As I worked to piece everything together I felt like a police detective trying to solve a crime by questioning uncooperative witnesses. I spent six months on this before we came to a resolution.  More than once during this time I thought what the hell am I taking my time away from my job to fight this fight. The thing was that even though I had nothing to do with this it had to be fixed and I had to do it.

I often have new business owners tell me their value proposition is great customer service. I firmly believe that high quality customer services is expected. Saying that you have great customer service isn’t enough to get you business but bad service will certainly lose you business. The competition is to strong for anyone to take a “not my problem” position. Customers just want their problem fixed and they don’t care who fixes it.

Continue Reading

August And Your Small Business

So here we are in the month of August. I bet you are getting a bunch of out of office replies when you call or send an email looking for an appointment. It can certainly be frustrating when you are hustling to grow your small business. So what makes August such a difficult month to do business?

Continue Reading

Five Tips For Pitching For Investment Money

You have come up with the multi-million dollar business idea and now it is time to start pitching investors for start-up capital. Here are five quick tips to consider when preparing to pitch your business to investors.

Continue Reading